Last updated: August 11, 2026
This Privacy Policy explains how BatchBot collects, uses, stores, and protects your information when you use our service. We are committed to protecting your privacy and being transparent about our data practices.
Account Information:
Content You Upload:
Payment Information:
Payment details (credit card numbers, billing address) are collected and processed directly by Stripe. We do not store your full payment information on our servers. We receive a Stripe customer ID and subscription status to manage your account.
Usage Data:
Instagram Messaging Information:
Linking an Instagram conversation does not give BatchBot access to your Instagram account, password, inbox, followers, or other conversations. BatchBot operates its own Instagram Professional account and processes messages that you choose to send to it.
We use the information we collect to:
We do not sell your personal information to third parties. We do not use your content for advertising purposes.
BatchBot uses the following third-party services that may process your data:
| Service | Purpose | Data Shared |
|---|---|---|
| Meta / Instagram | Instagram messaging and delivery of customer-initiated conversations | Messages and media exchanged with BatchBot, plus identifiers needed to deliver replies |
| OpenAI (via OpenRouter) | AI image generation, transcription, and text processing | Text prompts, product images, video audio |
| Stripe | Payment processing | Payment details, email, billing info |
| Cloudflare R2 | Cloud file storage | Uploaded images and videos |
| Supabase (PostgreSQL) | Database hosting | Account data, usage records |
| Railway | Application hosting and server logs | Requests to the service, and diagnostic logs that can include your email address (see Data Retention below) |
| PostHog | Product analytics and error reporting | Email address, plan, credit balance, subscription status, pages visited, and in-app events |
| TikTok | Advertising measurement and conversion tracking | Advertising identifiers and conversion events (for example signing up or subscribing). Loaded only when advertising measurement is enabled. |
| Resend | Transactional email delivery | Your email address and the contents of the message being sent to you |
Each third-party service has its own privacy policy. We encourage you to review them:
Session cookies. BatchBot uses session cookies to keep you logged in. These are essential to the service and are not used for advertising.
Product analytics. We use PostHog to understand how the product is used and to capture errors, so we can fix problems and decide what to build. PostHog receives the pages you visit and the actions you take in the app, together with your email address, plan, credit balance, and subscription status, so that activity can be tied to your account. PostHog sets its own identifiers, including cookies or equivalent browser storage. Analytics requests are sent through a path on our own domain for reliability; they are still processed by PostHog.
Advertising measurement. When advertising measurement is enabled, we load the TikTok advertising pixel and send TikTok conversion events (for example, completing a signup or starting a subscription) so we can measure whether our ads work. This uses advertising identifiers and event data. We do not sell your personal information, and we do not use the images, videos, or prompts you upload for advertising.
Advertising trackers load from the advertiser's own domain and can be blocked with your browser's privacy settings or an ad-blocking extension. Product analytics are served from a path on our domain, so those tools may not block them. To request deletion of the analytics data associated with your account, contact us using the details in the Contact section below; the service will continue to work.
We take reasonable measures to protect your information:
While we implement industry-standard security practices, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
You have the right to:
To exercise these rights, review our Data Deletion Instructions or email turner@batchbot.io.
BatchBot is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete that information.
BatchBot's servers are located in the United States. If you access the service from outside the United States, your information may be transferred to and processed in the United States. By using the service, you consent to this transfer.
We may update this Privacy Policy from time to time. We will notify users of material changes via email or through the service. The "Last updated" date at the top of this page indicates when the policy was last revised.
If you have questions or concerns about this Privacy Policy or our data practices, please email turner@batchbot.io.